Terms and Conditions

1. Scope and Contractual Basis

Welcome to PotentialVista! These Terms and Conditions govern the legal relationship between our personal development and growth coaching services company and our transformation clients. They are an essential part of every service contract and apply to all types of growth, mindset analysis, and personal development services that we offer for clients in Singapore.

2. Growth Relationship and Service Agreement

2.1. Contract Formation – A growth relationship is established through the explicit acceptance of a service request by PotentialVista. An initial inquiry or consultation does not yet establish a binding growth relationship.
2.2. Client Cooperation – The client commits to providing all information and personal documents relevant to their transformation and life matters completely and truthfully, and to inform PotentialVista about all relevant developments regarding their growth situation that could influence our services.
2.3. Service Scope – The specific service obligation arises from the individual growth service contract. Unless expressly agreed otherwise, the services do not include specialized services that require external providers.
2.4. Growth Communication – The client agrees to communication via email, telephone, and other electronic means, unless otherwise agreed in writing. PotentialVista helps professional communication according to Singapore growth standards.

3. Fees and Growth Billing

3.1. Fee Agreement – Unless otherwise agreed, fees are calculated based on the chosen growth service package plus additional services and applicable taxes.
3.2. Service Deposit – PotentialVista is entitled to request an appropriate deposit for reserving and providing growth services. The initiation or continuation of services may be made dependent on payment of a deposit.
3.3. Invoicing – Invoicing is generally done monthly or according to agreed payment plans for growth services. Invoices are to be settled within 14 days of the invoice date without deduction.
3.4. Additional Growth Expenses – In addition to regular growth service fees, necessary expenses such as mindset research costs, personal evaluation fees, external consultation costs, and growth travel expenses may be billed separately.

4. Liability and Warranty

4.1. Liability Limitation for Growth Services –

PotentialVista is liable for damages only in cases of intent and gross negligence in the provision of growth services.
Liability for slight negligence is limited to an amount of SGD 500,000 per damage case.
This liability limitation does not apply to personal injury or in cases of mandatory legal liability.
4.2. Limitation Period – Claims for damages against PotentialVista expire within one year from the time when the client gained knowledge of the circumstances giving rise to the claim or should have gained such knowledge without gross negligence.

5. Growth Confidentiality and Discretion

5.1. Confidentiality – PotentialVista commits to strict confidentiality regarding all growth information and personal data that become known during the professional relationship.
5.2. Reference Mention – The client agrees that PotentialVista may name them or their growth profile as a reference, unless expressly agreed otherwise. This does not include specific details about the client's growth matters or internal transformation strategies.
5.3. Data Protection – The processing of personal and growth-related data is carried out in accordance with our separate Privacy Policy, which is an essential part of these Terms and Conditions.

6. Termination of Growth Relationship

6.1. Termination Right – The growth relationship can be terminated by both the client and PotentialVista with a notice period of 30 days, unless otherwise indicated in the growth service contract. In case of significant changes in service requirements, a different notice period may be agreed.
6.2. Final Invoice – After termination of the growth relationship, PotentialVista creates a final invoice for growth services and expenses not yet billed. Prepayments are credited according to our refund policy.

7. Refund Policy

PotentialVista commits to fair and transparent billing practices for all growth services. Our refund policy considers circumstances under which prepaid service offerings could not be utilized:

Initial Consultation Fee – For all growth services, there is a non-refundable initial consultation fee of SGD 350 to cover preliminary mindset assessment and administrative setup.
Service Cancellation by Client – For growth service cancellations where administrative work has already begun, a proportional refund based on the percentage of completed work minus administrative fees is provided. For personal analysis services, no refund is available once reports have been presented to the client.
Temporary Service Interruption – Clients can pause certain ongoing growth services for a period of up to 2 months without completely terminating the contract, provided this is communicated in writing at least 14 days in advance. Monthly growth service fees are reduced by 50% during this time.
Service Adjustments – Switching to a lower growth service package may include an adjustment fee and requires a notice period of at least 30 days. Upgrades to more comprehensive growth services can be made at any time without additional fees.
Service Interruptions – For growth service interruptions caused by PotentialVista that last longer than 48 hours, clients are entitled to a proportional fee waiver for the downtime plus an additional credit of 10% of the monthly service fee as compensation.
Force Majeure – For interruptions due to force majeure (natural disasters, pandemics, strikes, etc.), PotentialVista will endeavor to find alternative growth solutions without being obligated to provide refunds.

All refund requests must be submitted in writing to billing@potentialvista.com. Processing of refunds typically takes 5-7 business days from the date of the approved request.

8. Compliance and Growth Ethics

8.1. Growth Ethics – PotentialVista commits to compliance with all applicable regulations in the field of personal development and growth coaching services for clients. The client agrees to cooperate in necessary verification measures and provide required growth information and documents, if applicable.
8.2. Conflicts of Interest – PotentialVista reserves the right to decline or terminate growth relationships if conflicts of interest exist or arise during the professional relationship that could impair the quality of our growth services.

9. Legal Provisions

9.1. Applicable Law – The growth relationship and all related claims are subject exclusively to Singapore law.
9.2. Jurisdiction – Jurisdiction for all disputes arising from or in connection with the growth relationship is, insofar as legally permissible, Singapore.
9.3. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected. Invalid provisions are replaced by those that come closest to the economic purpose.